Dedicated servers

The following terms and conditions apply to the Dedicated server service:

Payment

If charges relating to your dedicated server (or any additional products associated with the server) are outstanding for a period greater than 5 working days, your service will be suspended and furthermore, Black Widow Hosting will refer the account to a debt collection agency and inform credit reference agencies. This may seriously affect your ability to obtain credit in the future.

Service level agreement

At Black Widow Hosting we aim to deliver the highest possible levels of up-time. If our internet connectivity fails to meet the 99% up-time guarantee for your server, then you'll be eligible to claim a refund of one day's service fee for every hour that your server is unavailable. Contact us via the support website should you require any additional information.

Please note: 99% uptime guarantee does not include scheduled maintenance - normally conducted outside of working hours.

If we can't fulfil this service level agreement, any compensation will be limited to the total fees that you have prepaid, excluding setup fees.

Black Widow Hosting will refund no more than your monthly service fee.

Please note: by signing up for any of our services you agree to be bound by all Black Widow Hosting terms and conditions.