General terms and conditions

Server use

Black Widow Hosting reserves the right to refuse service and/or access to its servers and/or services to anyone.

Excessive download content or non-linked content.

Refusal of service based on content matching either of these two criteria is entirely at the discretion of Black Widow Hosting.

Black Widow Hosting reserves the right to move your data to a different server with no previous notice.

Support

We will endeavor to provide a continuous high quality service. If you experience problems with your service, you should consult our support website. Should you fail to find a resolution to our problem in our FAQ's or Knowledge Base then you will find our 24/7 support contact details within our website

Please note we may require suspension of some of our services for short scheduled periods to carry out maintenance or repair to our services. Information concerning scheduled downtime is available on the Black Widow Hosting service status website, as are details of any interruptions to our services.

Reselling of Services

All accounts other than our Reseller account are to be used by the primary owner only, and do not allow the holders to resell, store or give away web-hosting services of their website to other parties.

Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Exceptions to this include ad banners, classified ads, and personal ads.

Customers may however resell all of our services with our Reseller package.

Black Widow Hosting reserve the right to suspend access to the API facilities of the Reseller account if a customer's use is deemed to be affecting the platform. Access will be reinstated pending investigation and appropriate fixes to any conflicts.

High Resource User Policy

Resources are defined as bandwidth, processor utilization or disk space.

Black Widow Hosting may implement the following policy to its sole discretion:

When the resources utilised by a customer in using a service are abnormally high, Black Widow Hosting reserves the right to suspend that service immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our services. Customers may be offered an option whereby Black Widow Hosting continues supplying the service under a reduced usage criteria specified by Black Widow Hosting. Failure to comply with such measures may result in your service being terminated.

Uploads via scripting languages

We limit uploads made via scripting languages - including PHP, ASP and ASP.NET. Uploads made using PHP are limited to 20MB per file.

Payment policies

All accounts are set up on a prepay basis. Although Black Widow Hosting reserves the right to change prices of accounts or services at any time, all pricing is guaranteed for the period of prepayment. Payment is due every 30 or 365 days, from the date the account was established. Customers will automatically be charged again at the end of their prepay period unless confirmation of the wish to close has already been received.

In situations where the payment is declined Black Widow Hosting will immediately suspend the facility to purchase services on-line until the outstanding charge is processed successfully. In addition, Black Widow Hosting reserves the right to suspend other services until the outstanding debt is cleared. Any non-payment of a recurring invoice may be subject to a £9.95 administration charge. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.

You are required to have a valid payment method and email address registered on your account at all times, failure to do so may result in suspension of your account.

No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email shortly after the online purchase has been made. At this point the customer will be asked to make payment.

Please refer to our Domain Name terms of service for Domain Name specific payment policies.

All payment is in UK sterling. All prices displayed are shown excluding UK VAT.

Your personal details

Please note that whilst your email is primarily used for billing purposes, Black Widow Hosting reserves the right to email you information about enhancements to our systems and product offerings. You can unsubscribe from marketing communications within your Black Widow Hosting control panel.

We will not provide any of your personal information to other companies or individuals under any conditions

Payment options

In order to streamline our accounting procedures and keep costs down Black Widow Hosting currently runs a limited number of payment options.

Credit / Debit Cards: Black Widow Hosting accepts MasterCard, Visa, Visa electron, Switch/Maestro and Solo.

Paypal & Google Checkout.

Cheque Payment: This option is only available to business customers who pay annually for their Black Widow Hosting account. A credit/debit card number will still be required if customers require the facility to purchase domains and other services on-line. Black Widow Hosting cannot guarantee that a service will be provided until after any received cheques have been cleared.

30 day trial

For customers opening their first account the initial 30 days are available on a trial basis. For special promotions offered at discounted prices the trial period is limited to the initial 7 days. Customers will not be entitled to this benefit if they have previously had an account with Black Widow Hosting unless the period of absence has been greater than one year. New customers will not be entitled to a trial period if any account has previously been created at the same postal address within the same 12 month time span.

The 30 day trial does not apply to our Domains or dedicated server offerings.

Cancellation and refunds

Black Widow Hosting reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes Black Widow Hosting' terms of service a refund will not be issued in the event of a cancellation.

Customers may cancel their account at any time by giving written notice to Black Widow Hosting. During the initial 30 day trial period customers who wish to cancel will be entitled to a full refund for their hosting fees only, but will not be entitled to a refund for any additional services purchased. Any incentives offered to customers when opening the account will also be cancelled. Customers may be given the option to purchase services which were offered as start-up incentives in the result of a cancellation.

Fees charged on a prepay basis are non-refundable. Once the initial trial period has expired customers are not entitled to receive a refund unless the service is cancelled by Black Widow Hosting. In addition some accounts incur set-up fees, these charges are also non-refundable.

Domain credits cannot be refunded as they allow the purchase of domains at discounted prices, based on an upfront commitment.

Chargebacks

Any customer withdrawing payments via bank or credit card (a "chargeback") may be subject to a punitive fee of £50, should the company deem this chargeback to be unfair. The company also reserves its right to defend such chargebacks and recover the original monies from the card issuer.

Indemnification

Customer agrees that it shall defend, indemnify, save and hold Black Widow Hosting harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Black Widow Hosting, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Black Widow Hosting against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Black Widow Hosting' server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Black Widow Hosting' server.

Disclaimer

Black Widow Hosting will not be responsible for any damages your business may suffer. Black Widow Hosting makes no warranties of any kind, expressed or implied for services we provide. Black Widow Hosting does not back up your data/website and whilst every attempt would be made in the unlikely event of any corruption or hardware failure, Black Widow Hosting cannot guarantee to be able to replace lost data. Black Widow Hosting disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, nondeliveries, wrong delivery, and any and all service interruptions caused by Black Widow Hosting and its employees. Black Widow Hosting reserves the right to revise its policies at any time.

Please note: by signing up for any of our services you agree to be bound by all Black Widow Hosting terms and conditions.